About Showwcase

Showwcase is a professional network built for developers. We help developers represent themselves holistically and match them to jobs at the best companies globally.

Job Description

• Location: Kuala Lumpur, Malaysia
• Preferred: Southeast Asian nationalities (Malaysia, Indonesia, Thailand, etc.)
• Visa Provided

The Key Account Manager (KAM) is responsible for managing and nurturing relationships with the company's most important clients. The KAM will act as a strategic partner and advisor, ensuring clients receive the highest level of service and satisfaction. The role involves developing strategic account plans, identifying growth opportunities, and coordinating with internal teams to deliver on client expectations.

Key Responsibilities:

Account Management:

• Develop and maintain long-term relationships with key clients, understanding their business needs and goals.
• Serve as the primary point of contact for key accounts, ensuring high levels of client satisfaction and retention.
• Regularly meet with clients to discuss their needs, review progress, and present new solutions or products.

Strategic Planning:

• Create strategic account plans that identify opportunities for growth and align with both the client's and company's objectives.
• Collaborate with cross-functional teams to develop tailored solutions for clients.
• Analyze client data to identify trends and opportunities for upselling or cross-selling.

Sales and Revenue Growth:

• Achieve or exceed sales targets by identifying new business opportunities within existing accounts.
• Negotiate contracts and close agreements to maximize profits and ensure long-term relationships.
• Monitor competitive landscape and industry trends to identify potential threats and opportunities.

Coordination and Communication:

• Coordinate with internal teams such as sales, marketing, product development, human resources and customer support to ensure seamless delivery of services.
• Communicate effectively with clients and internal stakeholders to manage expectations and resolve issues promptly.
• Prepare and present regular reports on account status, progress, and forecasts to senior management.

Client Advocacy:

• Act as an advocate for the client within the company, ensuring their needs are met and exceeded.
• Gather and relay client feedback to product and service development teams for continuous improvement.

Qualifications:

• Bachelor degree in Business, Marketing, or a related field; a Master degree is a plus.
• Proven experience as a Key Account Manager, Sales Account Manager, or relevant role.
• Strong understanding of sales principles and customer service practices.
• Excellent communication and interpersonal skills with an aptitude for building relationships.
• Strong negotiation and problem-solving abilities.
• Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.

It's not expected that any single candidate would have expertise across all of these areas we're looking for candidates that are particularly strong in a few areas, and have interest in developing new capabilities.